Care plans
Every care plan includes a matching backup plan — see below.
Compare the tiers
The full picture — what each plan covers, side by side.
| What's included | Starter | Growth | Premium | Enterprise |
|---|---|---|---|---|
| Accounts custodianship (domain, DNS, SSL) | ✓ | ✓ | ✓ | ✓ |
| Domain renewal included | ✓ | ✓ | ✓ | ✓ |
| Uptime monitoring | ✓ | ✓ | ✓ | ✓ |
| Platform backup coverage, stewarded (B1) | ✓ | ✓ | ✓ | ✓ |
| Independent cloud backups | — | Weekly ×8 (B2) | Daily ×30 (B3) | Per contract (B4) |
| Software & dependency updates | — | ✓ | ✓ | ✓ |
| Included standard changes / month | 1 | 3 | Unlimited* | Per contract |
| Request acknowledgment | 2 bus. days | 1 bus. day | Same day | Per contract |
| Standard-change turnaround | 5 bus. days | 3 bus. days | 1–2 bus. days | Per contract |
| Emergency response begins | 1 bus. day | Same day | 4 bus. hours | Per contract |
| QA level on changes | QA-1 | QA-2 | QA-3 | Per contract |
| Premium platform features | — | — | ✓ | ✓ |
| Reporting | Annual | Quarterly | Monthly + call | Per contract |
| Priority in the work queue | Standard | Elevated | Front | Per contract |
Includes site data up to 20 GB; larger media libraries quoted individually.
*Fair use. A standard change is content/config work up to ~30 minutes; larger requests are scoped and quoted.
QA-1: visual + link check on changed pages · QA-2: adds cross-device/browser + forms · QA-3: full regression checklist + rollback plan.
Backup plans
Every care plan includes a backup tier. Growing past your tier's allotment simply steps you up a rung — no surprise per-gigabyte charges, ever.